The greatest hospitality experience and understanding of how to provide 5* hotel level service you can learn only by doing it. For example, regular hotel guest doesn’t know that according to Leading Hotel of the World Organisation the checkin process should not last longer than 5 minutes.
In those 5 minutes receptionist should:
*mention guests last name 2 times,
*inquire about how the trip to the hotel went,
*scan the passport,
*ask for credit card for extras and remember to us the verb "settle" when talking about payment since it is more neutral,
*give the room key without saying out loud the room number not to violate the privacy,
*call the bellboy to assist the guest with the luggage and if this guest stays in the room of the junior suite category and higher call the guest relations assistant to show the guest the way to the room and briefly orient them in the hotel.
And then hotel guest enters the room and a new part of journey starts, where the guest explores room amenities, cleanliness of the space, opens the wardrobe and checks the hangers, reads the welcome card and bites an apple, steps on the balcony or towards the windows to admire the view, jumps on the bed to check how easy is it to get the Wi-Fi and logs in on Instagram to share with friends how the vacation has started.